We are committed to providing a reliable and transparent delivery service for customers around the world.
Order Processing
Once your order has been successfully placed and payment has been confirmed, our team will begin preparing your items.
Orders are usually processed within:
1–3 business days
Orders are processed Monday through Friday, excluding weekends and public holidays.
During busy periods, promotional events, or holiday seasons, processing times may take slightly longer. If any significant delay occurs, we will make reasonable efforts to keep customers informed.
Shipping Destinations
REDPATH FASHION LTD offers shipping to customers in multiple countries and regions.
Available shipping options may vary depending on:
Delivery location
Local courier availability
Regional shipping conditions
Import regulations
If shipping is unavailable to a particular destination, customers will be notified during checkout or contacted as soon as possible.
Estimated Delivery Times
Delivery times are calculated after your order has been processed and shipped.
Estimated delivery times:
Destination
Estimated Delivery Time
United Kingdom
3–7 Business Days
Europe
5–10 Business Days
United States & Canada
7–15 Business Days
Australia & New Zealand
7–15 Business Days
Other International Destinations
10–20 Business Days
Please note that these timeframes are estimates and are not guaranteed delivery dates.
Delivery may be affected by factors outside our control, including:
Customs inspections
Weather conditions
Public holidays
Transportation delays
Local carrier operations
Shipping Costs
Shipping fees are calculated during checkout based on:
Delivery destination
Selected shipping method
Order size and weight
Applicable promotions
Any available shipping promotions or free shipping offers will be displayed during checkout.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email.
Where tracking is available, your tracking details will be included so you can follow your order’s journey.
Please allow up to 48 hours after shipment for tracking information to become active.
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, or other fees depending on the destination country’s regulations.
Any customs charges, taxes, or fees imposed by local authorities are the responsibility of the customer unless otherwise stated.
REDPATH FASHION LTD has no control over customs procedures and cannot predict whether additional charges will apply.
Incorrect Delivery Information
Customers are responsible for providing accurate shipping information when placing an order.
Please carefully check your:
Full name
Shipping address
Postal code
Contact details
If you notice an error in your delivery information, please contact us as soon as possible.
We will make every reasonable effort to update your order before shipment. Once an order has been dispatched, changes may no longer be possible.
Delayed or Lost Packages
We understand that delays can be frustrating.
If your order has not arrived within the expected delivery timeframe, please contact our customer support team.
We will assist by checking the shipping status and communicating with the relevant delivery provider where necessary.
Please note that delivery investigations may require additional time depending on the carrier’s procedures.
Delivered but Not Received
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:
Checking your mailbox or delivery area.
Asking household members or neighbors.
Checking with your local delivery provider.
Waiting up to 24 hours, as some carriers may update delivery status before final receipt.
If the package is still missing, please contact us for further assistance.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery.
Please provide:
Order number
Description of the issue
Photos of the damaged item and packaging
Our team will review the information and work with you to provide an appropriate solution.
Multiple Item Orders
For orders containing multiple products, items may occasionally be shipped separately depending on availability and fulfillment arrangements.
If your order is shipped in multiple packages, separate shipping notifications may be provided where applicable.
Contact Us
If you have any questions about shipping, delivery, or your order, please contact our customer support team.
