At REDPATH FASHION LTD, we want every customer to feel confident when shopping with us.
We understand that sometimes a product may not meet your expectations. Our Returns & Exchanges Policy is designed to provide a clear and simple process for customers who need assistance with their purchase.
Please review the following guidelines before requesting a return or exchange.
Return Eligibility
Customers may request a return within 30 days of receiving their order, provided that the following conditions are met:
The item is unused, unworn, and in its original condition.
The product remains in its original packaging where applicable.
All included accessories, tags, and packaging materials are returned.
The customer provides proof of purchase or order details.
The item has not been damaged due to improper use or normal wear.
Items that do not meet these requirements may not be eligible for a return.
Items Not Eligible for Return
For hygiene, safety, and product protection reasons, certain items may not be eligible for return unless they arrive damaged or defective.
Non-returnable items may include:
Earrings that have been worn.
Personalized or customized jewelry.
Gift cards.
Clearance or final sale items where clearly marked.
Please carefully review product details before completing your purchase.
How to Request a Return
To start a return request, please contact our customer support team before sending any items back.
Please include:
Full name
Order number
Email address used during checkout
Reason for the return
Photos of the product if the item is damaged, defective, or incorrect
Our team will review your request and provide return instructions if your request is approved.
Please do not send items back without receiving return guidance from our customer support team.
Return Shipping
For returns that are not caused by an error on our part, customers are responsible for return shipping costs.
We recommend using a tracked shipping service and keeping your shipping receipt until the return process is completed.
REDPATH FASHION LTD is not responsible for returned items that are lost or damaged during transit.
Exchanges
We are happy to assist customers with exchanges for eligible items.
If you would like to exchange an item for a different style, size, or alternative product, please contact us with your order details.
Exchange requests are subject to:
Product availability
Return eligibility requirements
Condition of the original item
If the requested replacement item is unavailable, we may offer an alternative solution, including a refund where applicable.
Damaged, Defective, or Incorrect Items
We carefully check orders before shipment. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us within:
7 days of delivery
Please provide:
Order number
Description of the issue
Clear photographs of the product and packaging
After reviewing your request, we will work with you to provide a suitable solution, which may include:
Replacement
Exchange
Refund
Refund Process
Once your returned item has been received and inspected, we will send you a confirmation regarding the status of your refund.
If your refund is approved:
The refund will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
Most refunds are completed within 5–10 business days after approval.
Please note that original shipping fees are generally non-refundable unless the return is due to an error by REDPATH FASHION LTD.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
Orders may only be cancelled before they enter the processing or shipping stage.
Once an order has been dispatched, cancellation may no longer be possible. In this situation, customers may request a return after receiving their order according to this policy.
Late or Missing Refunds
If you have not received an expected refund, please:
Check your bank account or payment method.
Contact your payment provider, as processing times may vary.
Contact our customer support team if the refund is still not visible.
We will be happy to assist you in checking the status of your refund.
Customer Support
If you have any questions about returns, exchanges, or refunds, please contact us.
